Refund policy

At CheezBox, we want you to have a positive shopping experience. Our store offers a variety of products across different categories, and our return, exchange, and refund options may vary depending on the product and your location.

Returns

Return eligibility depends on the product purchased and the applicable return terms.

To be eligible for a return, items must generally be unused, unworn where applicable, in their original condition, and returned with all original tags, accessories, and packaging where applicable.

Some products may have specific return conditions or may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any product-specific conditions will be communicated on the relevant product page or as part of the return instructions.

How to Request a Return

Please contact us before sending any item back. Our team will review your request and provide instructions on how to proceed.

When contacting us, please include your order number, the product name, and the reason for your return. Photos may be requested if the item is damaged, defective, or incorrect.

Return requests are subject to the conditions outlined in this policy and any rights you may have under applicable consumer protection laws.

Unless otherwise stated or required by law, customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at cheezbox434@gmail.com.

Please include your order number, a brief description of the issue, and clear photos where applicable. We will review the issue and work with you on an appropriate resolution in accordance with applicable law.

Non-Returnable Items

Certain products may not be eligible for return, depending on their category, condition, hygiene requirements, or applicable legal restrictions.

Where applicable, product-specific return exclusions will be stated on the product page or communicated before purchase.

Nothing in this policy excludes any return, refund, or other remedy that is required by applicable law.

Exchanges

Exchange availability depends on the product, stock availability, and your location.

Please contact us before returning an item to ask whether an exchange is possible. If an exchange is unavailable, we will explain any other applicable options.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at cheezbox434@gmail.com and include your order number.

Cancellation requests cannot always be accommodated once an order has been processed or shipped. Any cancellation, refund, or related rights required by applicable law will still apply.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method unless otherwise agreed or required by law. Processing times may vary depending on your bank, payment provider, and location.

Shipping charges, duties, taxes, and other fees may be treated differently depending on the circumstances of the return and applicable law.

If you have not received your refund within a reasonable time after approval, please contact us at cheezbox434@gmail.com.

International Orders

For international orders, return shipping arrangements, delivery times, customs duties, taxes, and other charges may vary by destination.

Any applicable return conditions and responsibilities will be communicated where relevant. This policy does not limit any mandatory consumer rights that apply in your country or region.

Contact Us

If you have questions about this policy, want to request a return or cancellation, inquire about an exchange, or report an issue with an order, please contact us:

Email: cheezbox434@gmail.com

Please include your order number so we can assist you more efficiently.

Thank you for shopping with CheezBox!